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Terms and conditions
  • INTRODUCTION
  • These terms of use governs your purchases from, and your use of the www.jacobcolinn.com website and forms a contract between you and Jacob Colinn. By making a purchase and using this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.
  • ORDER CONFIRMATION
  • Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. Also, you will be informed about all statuses and changes of your order to you email so it is important that you enter the correct e-mail address when placing your order. It is also your responsibility to make sure the shipping address and phone number is complete and correct. If you do not receive an order confirmation email, please contact on info@jacobcolinn.com
  • PAYMENTS
  • You may pay with one of the selected payment methods: bank transfer, PayPal, Paysera and either credit or debit cards. All your banking transactions are managed by listed banking services. Jacob Colinn does not store any of your banking information. Your credit/debit payment is handled by Cardinity with secure encryption and strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank.
  • PROMO CODES
  • To get a discount when using promo code, you need to enter it into field “Cupon’s code” which will appear at the end of your purchase. Attempting to add a promo code after purchase will not be honoured.
  • PRODUCTION TIMELINE
  • Products listed on our website are individually made items and making time takes 2-3 working days.
  • PERSONAL INFORMATION
  • We will save some of your data to full fill your purchase when shopping on www.jacobcolinn.com  Jacob Colinn treats all personal information confidential. We respect your privacy and protect your information and we never share information about our customers with any third parties. We strive to offer a secure and enjoyable shopping experience.
  • PRIVACY POLICY
  • When you use the services of Jacob Colinn, you trust us with your information. This Privacy policy is meant to help you understand what data we collect, why we collect it, and what we do with it. Your information is collected when you create an account on the Jacob Colinn website, make a purchase or sign up for our newsletter. This information consists of your name and surname, address, postal code, email address and phone number. All payments are processed by verified and registered financial institutions. We respect your privacy, protect your information and strive to offer a secure and enjoyable shopping experience. We never share information about our customers with any third parties. We use cookies to offer a better and more personal shopping experience. If you have any questions about our privacy policy, please contact info@jacobcolinn.com
  • RETURNS
  • Happy customers is our ultimate goal. You can return purchases from Jacob Colinn online shop within 14 days of receiving, however: If you want to return the item please get in touch with us on: info@jacobcolinn.com . Keep in mind, that you provide us with the reason why you are returning the goods. Goods must be undamaged and completely returned to us with their original packaging. Goods which have been specifically made to the personal requirements of the customer (i.e. engraved items) are non-returnable. Jacob Colinn is not responsible for customer's errors in choosing the wrong engraving texts or leather colours. This role does not apply if mistake was made by Jacob Colinn.
  • FAULTY DELIVERY
  • If you have not received your order on time, please contact us on info@jacobcolinn.com  about that as soon as it has been discovered. When contacting us please specify your name, surname and order number. Keep in mind, that it is your responsibility to make sure the shipping address is complete and correct.
  • INTELLECTUAL PROPERTY RIGHTS
  • All content on www.jacobcolinn.com website, including photos, moving images, graphics and videos are owned by Jacob Colinn. Any use of the site or its content, including copying or storing such content in whole or part in a commercial use, is prohibited without the permission of Jacob Colinn.                    
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