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Terms and conditions
INTRODUCTION

The terms of the e-shop www.jacobcolinn.com define the rules of your purchase and use of this page. By using this online store, you agree to these terms and conditions and make a contract between yourself and Jacob Colinn. By buying at this online store, you agree to the terms listed below, so please read them and make sure you understand.

ORDER CONFIRMATION

You will receive a confirmation email of your order as soon as we receive your order. Also, you will be informed of any changes to your order status, so it's important to provide the correct email address when making your order. It is your responsibility to specify the correct email, delivery address, and phone number. If you have not received an email confirming your order, please contact us at info@jacobcolinn.com.

PAYMENTS

You can pay for your order by choosing one of the following payment methods:

  • by bank transfer (it can be done via electronic banking, in the bank, in the post office);
  • by credit card;
  • by debit card;
  • by Paysera platform;
  • by Paypal system.

All money transfers are managed by listed payment service providers. Jacob Colinn does not collect any banking information. Credit / debit card payments are processed by Cardinity, a payment institution that takes care of secure payments using strict banking standards. Your card details are sent directly to the bank, so no other people except your bank can access the information.

DISCOUNT CODES

To get a discount, you can use valid discount codes. Click on the icon “My shopping Basket” in the right corner of the page to find the order information. At the website bottom you can find “I have discount code” section, click on it to enter the code and submit your order. The coupon code will not be available if you wish to use it after you have made the order.

TIME OF PRODUCTION

All our products are custom-made. Their production takes 1 working day. The products are immediately shipped after production.

PERSONAL INFORMATION

In order for you to place an order online at www.jacobcolinn.com, we must save some information about you. Jacob Colinn keeps your information confidential. We respect your privacy and protect information about you, never share it with unauthorized persons or institutions. We strive to offer you a safe and enjoyable shopping experience.

REVIEWS

Our customer reviews from the online store www.jacobcolinn.com are genuine and authentic. Feedback is a reflection of our diligent work that makes purchasing decisions easier for other users. Therefore, we kindly ask you to leave a review of shopping experience in our online store, delivery, quality of goods or customer service. After 3 weeks of ordering, each customer receives an email with a feedback link. You don't need to reply to the email, just click on the link and you will be taken to the feedback page. Publicly displayed feedback does not contain any information that would allow the person to be identified.

RETURNS

Happy buyers are our goal.

Jacob Colinn bracelets are custom-made on the individual requests; therefore, items cannot be returned. However, if you are not satisfied with the quality of the received item or found manufacturing errors (faulty engraving, wrong strap, pendant, or buckle color) immediately contact us.

Keep in mind that returning the product must have a valid and clear reason (wrong engraving, poor quality of the product). A classic bracelet cannot be returned if you order an incorrect size. In this case, we can change the size of the bracelet. If you want to increase the size of the bracelet, you have to pay an extra € 5.

If you order the wrong size of a modern bracelet, the size changing is free of charge.

Bracelet size reduction is free of charge. In all cases of resizing, you will be responsible for shipping costs.

We recommend writing an email (info@jacobcolinn.com) and explaining the situation as well as adding some photos to help us understand the situation. Make sure you specify your name and order number to identify the order. Once the situation has been assessed, the decision will be taken and the reply will be sent within 2 business days.

Jacob Colinn is not responsible for the buyer's mistakes when ordering the wrong engraving. This rule does not apply if the product was badly engraved for our fault.

WRONG DELIVERY

If you have not received your order on time, please contact us at info@jacobcolinn.com and let us know as soon as possible. In your email, please provide your name, surname and order number. Please note that you are responsible for the correct delivery address.

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